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Policies

Cancellation Policy

At Natural Therapeutics Massage & Wellness, we do everything we can to provide the best possible service and strive to accommodate scheduling requests. We understand that you may not always be able to keep your appointment time and kindly ask you give us at least 24 hours’ notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time. If you are unable to provide 24 hours’ notice you will be charged a late cancellation fee (please see description below) of $30. All appointments require a credit card to reserve the session. If you schedule within 24 hours of your appointment, you no longer have the option to cancel without getting charged. You will either incur the late cancellation fee or a no show fee (please see description below). Thank you for honoring our cancellation policy.

Cancellation Policy for Social Media Coupons

We understand that you may not always be able to keep your appointment time and kindly ask you give us at least 24 hours’ notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time. If you are a coupon holder and you are unable to provide 24 hours’ notice you will be charged a late cancellation fee (please see description below) that equals the value of the coupon. All appointments require a credit card to reserve your session. If you schedule within 24 hours of your appointment and you either late cancel or no show you will lose the opportunity to use your social media coupon.

Late Arrival Policy

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Therapists are only required to wait 15 minutes for you to show up. Please call if you are going to be more than 15 minutes late to ensure the therapist is on site and is willing to do a shortened massage. Regardless of the length of the treatment actually given, you will be responsible for the full cost of the session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Late Cancel Policy

If you call to cancel on the same day of your appointment or after business hours the night before your appointment you will be charged a late cancel fee. If you call or email and give us ample time to get your appointment rescheduled we will not charge you the late cancel fee of $30. We ask that you try to help us accommodate as many clients as possible and greatly appreciate you doing your part to help our business and our therapists to be successful.

No Show Policy                                                            

If you do not call to cancel your appointment and do not show up for your scheduled appointment you will be charged the full price for the scheduled service. All appointments require a credit card to reserve your session. This policy stays in affect if you scheduled your appointment within 24 hours of scheduling.

Coupon Expiration Policy

We recommend that you book your appointment no less than three weeks before the expiration date to ensure redemption.  Purchaser will always have the value of the certificate /coupon to use. If  date is passed the expiration date, purchaser will be able to use credit towards a full price service.

Membership Contract Policy

Under the membership you agree to the terms and conditions stated in chosen contract.  You understand that you may not terminate the terms of the agreement with Natural Therapeutics Massage & Wellness until the contract has ended or you will be assessed an early termination fee.

If you do not feel that these policies are fair and do not agree to our terms please do not schedule an appointment at Natural Therapeutics Massage & Wellness.

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