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Policies

Cancellation Policy

At Natural Therapeutics Massage & Wellness, we do everything we can to provide the best possible service and strive to accommodate booking requests. We understand that you may not always be able to keep your appointment time and kindly ask you give us at least 24 hours notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time.  If you are unable to provide 24 hours notice you will be charged a late cancellation fee of $30. All appointments require a credit card to reserve your session. Thank you for honoring our cancellation policy.

Cancellation Policy for Social Media Coupons

We understand that you may not always be able to keep your appointment time and kindly ask you give us at least 24 hours notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time.  If you are a coupon holder and you are unable to provide 24 hours notice you will be charged a late cancellation fee that equals the value of the coupon. All appointments require a credit card to reserve your session.

No Show Policy                                                            

If you do not call to cancel your appointment or do not show up for your scheduled appointment you will be charged the full price for the scheduled service.  All appointments require a credit card to reserve your session.

Late Arrival Policy

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full cost of the session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Coupon Expiration Policy

We recommend that you book your appointment no less than three weeks before the expiration date to ensure redemption.  Purchaser will always have the value of the certificate /coupon to use. If past the expiration date, purchaser will be able to use credit towards a full price service.

Membership Contract Policy

Under the membership you agree to the terms and conditions stated in chosen contract.  You understand that you may not terminate the terms of the agreement with Natural Therapeutics Massage & Wellness until the contract has ended or you will be assessed an early termination fee.

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